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Lead end-to-end UX research across discovery and validation phases for complex enterprise clients in healthcare, AI, and finance. Establish ResearchOps infrastructure and mentor junior researchers to scale the agency's research practice.
Responsibilities
- Research delivery: Lead end-to-end research across discovery, validation, and usability phases — from framing the brief to stakeholder readout
- Design and run studies across methods: stakeholder interviews, discovery sessions, usability tests, diary studies, and co-creation workshops
- Synthesise complex findings into strategic outputs: journey maps, service blueprints, opportunity frameworks, and research reports calibrated to client context
- Client & stakeholder engagement: Lead pre-research alignment sessions to surface stakeholder assumptions and close scope gaps before fieldwork begins
- Team & research operations: Mentor junior researchers and UX designers on research craft through embedded coaching on live projects
Requirements
- 7–11 years of hands-on UX research experience, with at least 3 years in a lead or senior capacity
- Direct experience conducting research for enterprise or B2B products — SaaS, healthcare, automation, finance, or complex internal tools
- Strong stakeholder management: you can run alignment sessions, address and refine poorly scoped briefs, and earn trust with senior client-side stakeholders
- Proven ability to handle ambiguous, open-ended briefs in a consultancy or agency context — you structure what's unclear and find ways to begin
- Experience building research operations infrastructure — templates, frameworks, or process improvements that benefited a team, not just your own practice
Benefits
- Real research leadership scope — you'll define how we do research, not just execute it
- Work on complex enterprise products across healthcare, automation, and AI — the kind of problem spaces where research actually changes what gets built
- Opportunities for continuous learning: LinkedIn Learning, professional trainings, and conference exposure
- Flexible working hours with remote options
- A collaborative culture where research is treated as a strategic function, not a delivery service
Key Skills
About Koru Ux Design Llp
Award-winning UX agency for healthcare Product Teams. We help growth-oriented healthcare companies to meet ambitious product roadmaps. With over a decade of experience in solving complex UX challenges for healthcare companies from startups to enterprises, we provide designs that are simple and streamlined to deploy. Our niche expertise in healthcare has enabled us to deeply understand the industry's intricacies and collaborate as an extension of your in-house team. Our work portfolio covers a wide range of healthcare solutions for EHRs, Pharmacy Management, Patient Portals, Lab Information Systems, Telemedicine Apps, Revenue Cycle Management, Patient Engagement, Home Health Solutions, and more. We’ve been recognized globally for our healthcare UX expertise, bagging top design awards for innovation and excellence of craft, including 6 iF Design Awards, an A’Design Award, and a UXDA nomination. We're a Great Place To Work certified company, fostering a culture of collaboration, gr
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