Senior UX Researcher

Lead foundational and strategic research projects across product and marketing domains to inform positioning and design. Partner with Product Design, Management, and Brand teams to advocate for user needs and surface macro insights.

Responsibilities

• Lead foundational, problem validation, and strategic research projects across assigned product areas and beyond
• Drive both brand and product research — including buyer persona development, brand perception studies, and digital experience research — that directly informs positioning and messaging
• Be the expert on the users within your area of coverage: their behaviors, pain points, workflows, and goals
• Make connections across research initiatives, surfacing macro insights that no single study could reveal on its own
• Build trusted relationships with Product Design, Product Management, Brand, and Marketing counterparts, guiding them to the right research approach
• Advocate for and socialize actionable insights in a clear and compelling way that increases empathy across the organization
• Independently drive research prioritization across stage groups, balancing impact, product direction, and company objectives
• Mentor other researchers and actively shape how the Experience Research team works, through process iteration, documentation, and peer reviews

Requirements

• Empathetic, curious, and open-minded
• Deep mixed-methods research experience across qualitative and quantitative methods
• A track record in both product research and marketing or brand research
• The ability to guide stakeholders toward the right approach, even when they arrive with a firm opinion
• Strong instincts for prioritization across multiple stakeholder groups in a fast-moving environment
• Clear, compelling communication that makes findings land with product, brand, and marketing audiences
• Experience working in a highly iterative, fast-paced environment, with the ability to pivot with sudden changes in direction
• Self-motivated and self-managing, with strong organizational skills
• Ability to ramp up to a highly technical domain quickly
• Share our values, and work in accordance with those values

Benefits

• Base salary range: $130,000—$145,000 USD
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave
• Home Office Support

Key Skills