Senior UX Researcher

Lead complex mixed-methods UX research to inform product strategy, service design, and user experience decisions within an enterprise environment. The role involves guiding discovery efforts, executing validation studies, and mentoring other researchers to improve overall research quality.

Responsibilities

• Lead discovery efforts to define the right problems to solve, uncover unmet user needs, and shape product direction
• Design and execute validation studies that reduce risk before launch and confirm whether concepts, workflows, and designs are meeting user and business needs
• Identify research questions, assumptions, and decision points for teams and leaders
• Build research plans and roadmaps that align methods to business goals, product maturity, timeline, and risk
• Drive high-quality execution from recruitment through moderation, synthesis, readout, and activation of findings

Requirements

• 8+ years of experience conducting UX research in complex digital product or enterprise environments
• Strong depth in discovery research, including problem framing, exploratory interviews, workflow analysis, journey mapping, and foundational research
• Strong depth in validation research, including concept evaluation, prototype testing, usability studies, and decision-oriented evaluative research
• 3+ years of experience leading, mentoring, or directly managing researchers or research teams
• Demonstrated ability to shape research strategy, prioritize high-impact work, and connect findings to product, design, and business decisions

Benefits

• Medical, dental & vision
• 401(k) Retirement Plan
• Life Insurance
• Health & Dependent Care Spending Accounts
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave

Key Skills