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Sr. UX Researcher
Rakuten Rewards 🇺🇸 San Francisco, California, United States of America
Lead end-to-end UX research initiatives to influence product strategy across acquisition, conversion, and engagement. Translate ambiguous business problems into actionable insights and evidence-based recommendations for cross-functional stakeholders.
Responsibilities
- Lead UX research end-to-end, from problem framing through synthesis and recommendation
- Translate ambiguous business questions into structured research plans aligned to product goals
- Design and execute qualitative and quantitative research across discovery, evaluation, and optimization
- Synthesize research, analytics, and market signals into actionable product insights
- Deliver evidence-based recommendations that inform product direction, risks, and tradeoffs
- Present findings clearly and confidently to senior and cross-functional stakeholders
- Build strong partnerships with Product, Design, Engineering, and Marketing
- Influence prioritization and roadmap decisions through research-backed storytelling
- Contribute to research standards and improve research literacy across teams
Requirements
- 5+ years of UX research experience in consumer-focused technology companies
- Expertise in qualitative and quantitative methods across discovery, evaluation, and optimization
- Ability to operate effectively in ambiguous, fast-paced environments
- Proven ability to influence cross-functional stakeholders without direct authority
- Strong synthesis skills and ability to translate findings into actionable insights
- Excellent communication and storytelling skills
- Sound judgment balancing rigor with speed
- Ability to independently scope and execute research initiatives
- Bachelor's Degree
Benefits
- Discretionary bonus
- Health, vision, dental insurance
- 401k matching
- PTO
- Volunteer Time Off (VTO)
- Other employee benefits
Key Skills
About Rakuten Rewards
In Japanese, Rakuten stands for “optimism.” It means we are hopeful for the future and believe we can make tomorrow better by what we do today. So we challenge ourselves to evolve, innovate and experiment to create a more rewarding, happier future for everyone. Our Rakuten International portfolio spans e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our diverse businesses unite on a singular mission to make life more rewarding for our customers, our clients, our communities and each other. This dedication defines our vision for the future and animates our passion to reward every day. If you'd like to join our team, we'd love to hear from you.
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