Lead UX Researcher

Lead the end-to-end UX research lifecycle for a complex product portfolio, from scoping and execution to demonstrating business impact. Partner with product, engineering, and design leaders to drive user-centered decisions in product roadmaps and mentor junior researchers.

Responsibilities

• Lead the full research lifecycle — from intake and scoping through execution to demonstrating measurable business impact
• Quickly synthesize business objectives and customer needs to define the right research scope
• Develop a UX research approach, schedule, and detailed test plan
• Plan, partner with Research Ops on developing strategies on how best to recruit our target audience, script, facilitate, collect, analyze, and document data

Requirements

• 8+ years of experience applying research to high-volume, interactive B2B and B2C applications, rich web-based applications, or websites
• In-depth understanding of user-centered design principles and tools
• Familiarity with SharePoint and project management tools such as Jira
• Familiarity performing studies in a virtual lab environment
• Familiarity with data-logging tools and systems such as Tableau, Qualtrics, Adobe Analytics, or other BI analytic programs

Benefits

• Comprehensive benefits package, including health, dental, vision, disability, and life insurance programs
• Flexible hybrid work model, with the ability to work from home or in the office
• Opportunities for career development and growth, including training and education programs

Key Skills