Make sure your resume makes it through AI screening. Most resumes get filtered by AI before a human sees them.
The Sr. UX Researcher will lead research strategy and roadmap development to drive product innovation and customer experience. They will collaborate with cross-functional teams to translate actionable insights into product decisions.
Responsibilities
- Develop and own the overall qual/quan research strategy and roadmap
- Employ the latest research methodologies to improve research quality and reliability
- Help shape the future state of products/categories by driving product decisions through the provision of actionable insights, collaborating with cross-functional teams (UX, Product, Engineering, Marketing, Operations, Fulfillments)
- Closely partner with the Design and Product owners to develop strategy and rationale for features
- Collaborate with diverse teams in a dynamic, rapid growth environment
Requirements
- Over 5 years of experience employing qualitative and quantitative research methodologies within a consumer-orientated business model
- Background in UX Research, Market Research, Consumer Analysis, Usability Testing, Strategic Analysis , etc.
- Ability to conduct efficient research planning within a fast-paced, agile environment where resources and time must be prioritized effectively
- Domain knowledge of the e-commerce and/or food delivery sectors or understanding of the complexities of a marketplace/consumer platform model is a plus
- Bachelor's degree in Cognitive Psychology, HCI, Computer Science, Ethnography or equivalent practical experience
- Excellent written and verbal communication skills in English
Benefits
- Opportunities for career development and growth
- Collaborative and dynamic work environment
- Access to cutting-edge research methodologies and tools
- Chance to work with a global company and impact customer experience
Key Skills
About Coupang Internal
Coupang is a technology and Fortune 150 company listed on the New York Stock Exchange (NYSE: CPNG) that provides retail, restaurant delivery, video streaming, and fintech services to customers around the world under brands that include Coupang, Eats, Play, Rocket Now, and Farfetch.
BEFORE YOU APPLY
Make sure your resume makes it through AI screening Most resumes get filtered by AI before a human sees them.
Drag your resume here
or click to upload
(PDF only, max 20MB)
Upload your resume
Never miss similar opportunities 🔔
Get notified when new ux research jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.