Senior UX Designer – Senior Vice President

The Senior UX Designer will lead the research, analysis, and design of digital products while collaborating with product and technology teams to deliver intuitive user experiences. They are responsible for mentoring junior staff, ensuring design quality, and evangelizing UX best practices across the organization.

Responsibilities

• Lead meetings with users, clients, product sponsors and technology to understand project requirements
• Plan and perform UX research, define IA, user journeys, and create personas
• Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics
• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
• Perform relevant testing to validate and inform design decisions
• Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
• Apply a positive and constructive attitude to all feedback
• Use and contribute to the approved design system
• Contribute to design standards and best practices
• Perform detailed handover to development teams, ensuring they have all they need to implement the designs
• Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
• Continuously look for opportunities to improve research and design practices and processes, keeping track of latest trends, standards, and tools in the industry
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
• Help to train, support and develop junior team members, and identify opportunities for colleagues to specialize and grow
• Confidently challenge substandard work by other team members, providing coaching and guidance to resolve
• Build consensus, and find smart solutions when colleagues and stakeholders are in conflict over technical or design
• Provide thought leadership to the wider UX community of practice
• Evangelize the value of UX within the wider organization
• Use your network of contacts (internally and externally) to raise the profile of UX at the firm
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup , its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

• Significant relevant experience
• Strong attention to detail & analytical skills
• Significant experience on complex, enterprise-scale design projects
• Excellent communication and presentation skills
• Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
• Significant experience using/creating design systems
• Significant aptitude for coaching and mentoring junior designers
• Keen interest in, or knowledge of, banking or finance
• HTML/CSS Development Skills
• Software Development or Program Management Experience
• Participation in external UX groups or communities
• Education: Bachelor’s/University degree , Master’s degree preferred
• At least one formal UX Qualification

Benefits

• Competitive base salary (which is annually reviewed)
• 27 days annual leave (plus bank holidays)
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Key Skills