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Lead UX Designer – AI Workforce Experience
Easyjet 🇬🇧 City of London, London, United Kingdom
You will lead the design and research practice for employee-facing AI products, translating complex capabilities into intuitive user experiences. The role involves collaborating with cross-functional teams to ground product decisions in evidence while setting quality standards for the portfolio.
Responsibilities
- Lead the design and research practice for employee-facing AI products
- Translate complex AI capabilities into intuitive, high-quality UX/UI
- Uncover real colleague needs and ground product decisions in evidence
- Operate as a senior individual contributor, setting the bar for quality and influence across the portfolio
- Evolve into a chapter lead, owning employee-facing UX/UI and research across easyJet’s AI and workforce transformation agenda
Requirements
- Proven experience as a senior UX/UI designer and/or user researcher
- Strong portfolio showing end-to-end design thinking
- Experience designing internal or enterprise products, particularly complex, workflow-driven tools
- Comfort working in ambiguity, where AI capabilities and requirements evolve quickly
- Excellent stakeholder skills — able to confidently present, influence and defend decisions with evidence
- Proficiency in Figma (essential)
- Experience with research and usability tooling (Maze, Userlytics, Hotjar or similar)
- Working knowledge of accessibility standards (WCAG/W3C)
- Experience working in agile product teams
- Familiarity with AI-powered products and related UX challenges (trust, transparency, onboarding) is desirable but not essential
Benefits
- Competitive salary and bonus
- easyJet staff travel benefits
- Pension, life assurance and flexible benefits
- Hybrid working and a supportive, inclusive environment
Key Skills
About Easyjet
We’re on a mission to make low-cost travel easy. Whatever your role, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service. And to help us get there we’ll give you everything you need to make a personal impact on our growing business. We believe in sharing new opportunities, stepping up to challenges, and supporting each other with our Orange Spirit. Get ready to make a difference. Make it easyJet.
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