Senior UX Researcher

You will lead strategic UX research to inform product direction, roadmap priorities, and growth initiatives within a complex healthcare ecosystem. Additionally, you will build research operations and mentor teams to foster a culture of continuous discovery and evidence-based decision-making.

Responsibilities

• Lead research on the most important product strategy, adoption, and growth questions tied to the forward-looking R&D priorities, helping influence roadmap direction, investment decisions, and what Chorus chooses to scale over time
• Use current customers, prospective customers, and target market end users to validate roadmap bets, pressure-test concepts, and improve operational confidence
• Identify the workflows, product gaps, and adoption barriers most likely to impact product-market fit, expansion potential, and long-term product value
• Lead targeted research for the most strategic customers where the learning has outsized business importance and clear potential to shape shared product direction, adoption, or expansion
• Build and lead customer advisory boards and other lightweight advisory forums to keep Chorus close to strategic customers and inform roadmap, adoption, and expansion decisions over time
• Translate research findings into clear recommendations that shape roadmap priorities, product direction, feature improvements, expansion opportunities, and go-to-market readiness
• Use qualitative, quantitative, and mixed-method signals together to identify patterns, measure adoption and friction, and strengthen confidence in product and roadmap decisions
• Build and strengthen research operations, including lightweight processes, tooling, repositories, participant sourcing approaches, and insight-sharing practices
• Create the guidance, training, and guardrails that enable a continuous discovery culture for other teams to conduct narrower day-to-day research with greater quality and consistency
• Build and maintain a searchable research knowledge base — increasingly AI-enabled over time — that makes past insights, patterns, and evidence easier for teams to find, reuse, and apply in future product, delivery, and GTM decisions

Requirements

• 5+ years of UX research experience in B2B SaaS research environments
• Strong expertise in qualitative, quantitative, and mixed-method research approaches
• Experience using research to influence product strategy, roadmap direction, adoption, and growth outcomes
• Ability to independently lead end-to-end research across ambiguous, high-priority problem spaces
• Experience building research operations, processes, templates, and team standards to enable others to conduct light-weight research with greater quality and consistency
• Strong communication and synthesis skills, with the ability to turn findings into clear product and business recommendations

Benefits

• Full medical, dental, vision and life insurance benefits
• 401K plan
• Company stock options
• Unlimited paid vacation
• Performance bonuses
• Company support for career and skill development
• Fun company events and outings

Key Skills