UX Researcher III

Lead end-to-end mixed methods user research to inform product improvements and define customer experiences. Collaborate with cross-functional teams including Design, Product, and Engineering to drive UX strategy and ensure research insights are actionable.

Responsibilities

• Lead end-to-end mixed methods user research towards advising on product improvements and defining excellent customer experiences
• Work closely with Design, Business, Product, Marketing, and Engineering teams to drive the UX strategy for the area through insights, and put our users at the center of product thinking
• Employ engaging storytelling techniques to communicate research insights and recommendations, and ensure alignment and action
• Help drive key features, products, and initiatives based on company priorities
• Effectively manage and prioritize research planning through ambiguous and fast-changing environments
• Monitor the impact of insights generated and actively contribute to the always-growing UX Research practice at eBay

Requirements

• 2 - 4+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle
• M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human-Computer Interaction, Information Science, Media Studies, or Computer Science
• Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business
• Expert use of UX research tools
• Ability to assess and work through complex problems and ambiguous situations
• Exceptional communication and storytelling skills
• Experience working in large organizations and collaborating across diverse cross-functional teams

Benefits

• Base pay range: C$110,400 - C$147,400
• Target bonus and restricted stock units (as applicable)
• Full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave)

Key Skills