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UX Designer
Mukuru đżđŚ Johannesburg, City of Johannesburg Metropolitan Municipality, South Africa
You will design intuitive, customer-centered digital experiences for mobile and web platforms while contributing to product delivery through user stories and backlog management. The role involves using data and usability testing to drive product impact and maintaining a consistent design system.
Responsibilities
- Designing meaningful experiences and creating seamless, customer-centered journeys across mobile and web
- Partnering with Product, Lifecycle, BI, and Engineering teams to improve onboarding, activation, and retention
- Identifying friction points and designing solutions that improve conversion and engagement
- Contributing to shaping product features from concept through to delivery
- Using behavioral insights and analytics to inform design decisions
- Running usability testing and continuously iterating based on real user feedback
Requirements
- 4+ years of experience in UX design within digital product environments
- Strong portfolio showcasing end-to-end product design thinking
- Advanced proficiency in Figma (wireframing, prototyping, UI design)
- Experience designing for mobile (iOS/Android) and web
- Exposure to Agile/Scrum environments
Benefits
- Opportunity to work on complex financial processes and create simple, intuitive user experiences
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
Key Skills
About Mukuru
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continentâs migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customersâ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to âspeak the languageâ of its users and gain a grassroots understanding of the unique pain points that cu
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