Staff Product Designer

The Staff Product Designer will own end-to-end design for high-impact product areas, focusing on defining new interaction patterns for AI-powered tools. They will collaborate closely with engineers and product managers to deliver high-quality, pixel-perfect solutions while maintaining design excellence.

Responsibilities

• Owning end-to-end design for high-impact product areas from concept to execution
• Defining new interaction patterns and design paradigms for Fin, automation, and AI-powered tools
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions
• Maintaining high standards of craft while balancing speed and execution
• Contributing to design culture, mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom

Requirements

• Experience shipping complex, high-quality software products
• Ability to design for multiple surfaces, including desktop, mobile, chat interfaces, AI-first and emerging experiences
• Balance of speed and detail, knowing when to move fast and when to obsess over the last 1%
• End-to-end thinking, from big-picture systems thinking to the smallest interaction detail
• Understanding of engineering and ability to build prototypes to communicate ideas
• Taste, knowing what great design looks and feels like, and pushing to get there
• Ability to tell a compelling story, articulating decisions with clarity and conviction
• Agency, ownership, and autonomy, not waiting to be told what to do

Benefits

• Competitive salary, annual bonus, and equity
• Regular compensation reviews
• Unlimited access to Claude Code and best-in-class AI tools
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are the standard, but Windows are also offered for certain roles
• Fun events for employees, friends, and family

Key Skills