Staff/Principal Product Designer

You will own the end-to-end design for high-impact product areas, focusing on defining new interaction patterns for AI-powered tools. You will also collaborate closely with engineers and product managers to deliver high-quality solutions while maintaining design standards.

Responsibilities

• Owning end-to-end design for high-impact product areas from concept to execution
• Defining new interaction patterns and design paradigms for Fin, automation, and AI-powered tools
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions
• Maintaining high standards of craft while balancing speed and execution
• Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom

Requirements

• Has shipped complex, high-quality software products
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail
• Understands engineering and can build prototypes to communicate ideas
• Has taste and can tell a compelling story—articulating decisions with clarity and conviction
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do

Benefits

• Competitive salary and equity in a fast-growing start-up
• Lunch served every weekday, plus snacks and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme and match up to 4%
• Life assurance, health and dental insurance
• Flexible paid time off policy
• Paid maternity and paternity leave
• Cycle-to-Work Scheme and secure bike storage
• MacBooks and Windows for certain roles
• Unlimited access to Claude Code and best-in-class AI tools

Key Skills