Senior Staff UX Researcher

You will establish and scale the UX research practice by building systems, tools, and shared practices to ensure research informs product decisions. Additionally, you will conduct high-quality research while coaching cross-functional teams to integrate customer insights into their daily workflows.

Responsibilities

• Build strong, trusted relationships across Jane, helping teams stay connected to real customer needs and bringing curiosity and empathy into how decisions are made
• Deliver clear, actionable insights that influence product direction and help teams understand what truly creates a delightful experience
• Raise the bar for research quality and consistency by building on existing practices and supporting others to run thoughtful, effective research in their day-to-day work
• Create and improve systems, tools, and practices that make research more accessible, scalable, and easy to apply across multiple teams
• Consistently prioritize and deliver meaningful research in a fast-moving environment, balancing speed with depth while focusing on the highest-impact opportunities

Requirements

• 8+ years of experience in UX Research, Product Research, or a similar role
• Experience working cross-functionally and communicating effectively with a wide range of partners, including senior leaders
• Strong research craft, including framing problems, selecting appropriate methodologies, and synthesizing insights into clear, compelling narratives
• Experience helping others run better research, whether through coaching, systems, or shared practices
• Familiarity with using AI or automation tools in research workflows, with good judgment on where they add value and where human insight is critical

Benefits

• Comprehensive benefits package
• Regular career development conversations with your manager
• Compensation will grow as you gain experience and contribute meaningfully to our mission

Key Skills