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You will collaborate with cross-functional teams to plan and execute user research that informs product strategy and design decisions. Additionally, you will synthesize findings into actionable insights and advocate for user-centered practices throughout the development lifecycle.
Responsibilities
- Collaborate closely with product owners, designers, and cross-functional stakeholders to plan and execute research activities
- Design and conduct a wide range of qualitative and quantitative research using lab-based, remote, and field methods
- Synthesize research findings into clear, actionable insights that inform product decisions and roadmaps
- Communicate research outcomes effectively through presentations, reports, and storytelling tailored to different audiences
- Advocate for user research as an integral part of the product design and development process
- Contribute to building an insights-driven culture across Product Design and Development
- Mentor designers and other colleagues in developing and applying research skills
- Proactively suggest product improvements based on research data and heuristic evaluations
Requirements
- Several years of experience planning, conducting, analyzing, and reporting on user research studies
- Confidence in facilitating user interviews and engaging with participants
- Strong understanding of qualitative and quantitative research methods
- Passion for design, digital products, and understanding people and their behaviors
- Experience in enterprise UX or a strong interest in complex, B2B product environments
- Hands-on experience with a variety of qualitative and quantitative research techniques
- Ability to create wireframes, user flows, and low-fidelity mockups to communicate ideas and improvements
- Excellent written and verbal communication skills, with a strong ability to tell a compelling story using data
Benefits
- Financial rewards & recognition
- Flexible work arrangements
- ESOP (Employee Stock Ownership Plan)
- Work-life balance and Well-being
- Career mobility
- Professional development
- International mobility
Key Skills
About Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance the customer experience – all in a fast, secure and reliable way. Quality engineering is the backbone of everything we do. Building great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent worldwide. Over the last 15 years, we’ve grown into an Engineering Powerhouse with 70+ offices in 6 continents and over 3,700 experts, aiming to change how the world communicates. We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are entirely in-house developed, and we are proud of all the talents we have in our company!
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