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UX Researcher and Service Designer - P26001

Activate Interactive Pte Ltd 🇸🇬 Singapore

Contract Mid-level

Conduct qualitative and quantitative research to derive insights that inform product strategy and improve citizen service journeys. Facilitate ideation workshops and collaborate with cross-functional teams to design seamless, user-centric experiences.

Responsibilities

  • Conduct in-depth qualitative and quantitative research to uncover user needs and behaviors
  • Analyze research data to identify trends, patterns, and actionable insights
  • Facilitate workshops and ideation sessions prioritizing user needs
  • Create customer journey maps and other artifacts to communicate research findings

Requirements

  • Experience working as a user researcher and/or service designer
  • Advanced degree, training, or certification in service design, UX design, HCI, or related design fields
  • Strong knowledge in product design processes and emerging technologies
  • Familiarity with design and prototyping tools, such as Figma and Adobe Creative Suite

Benefits

  • Competitive compensation and variable performance bonus
  • Comprehensive benefits package, including medical, life, and health insurance
  • Opportunities for growth and development, including learning programs and certification support
  • Flexible work arrangement, including flexi-place, flexi-time, and flexi-load

Key Skills

UX research Service design User-centered design Qualitative and quantitative research methods Data analysis Communication Collaboration Figma Adobe Creative Suite Design thinking Systems thinking Problem-solving Agile methodologies

About Activate Interactive Pte Ltd

Founded in 1997, Activate Interactive Pte Ltd is a leading technology consultancy in Singapore that fuses strategy consulting, creativity, and engineering to drive digital innovations. ​ ​We offer quality, cost-effective and impactful end-to-end application development, including mobile and web applications, cloud technology, UI/UX design and more.​ ​We integrate digital technology into all areas of a business, helping clients remove technology roadblocks and increase their efficiency to better serve and deliver value to their communities, regardless of their business size and type.​ At Activate, we also believe in providing a conducive environment and developing our employees to realise their full potential. Today, we have a team of more than 150 employees. ​We aspire to help people live better and healthier with technology by providing holistic solutions to improve population health. ​

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