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You will own the end-to-end product design for the AirHelp mobile app, defining its evolution and delivering value to millions of travelers. You will lead the design process by collaborating with product and engineering teams to test hypotheses, validate solutions, and improve the product based on user behavior.
Responsibilities
- Own AirHelp mobile app product design end-to-end, from problem definition through shipped outcomes and iteration
- Operate with a hypothesis-driven mindset
- Frame problems clearly, align quickly, and move fast into testing and learning
- Prototype early using AI tools, building real flows instead of static mocks
- Treat prototypes as the starting point for production
- Validate through real usage
- Talk to users, run quick tests, and use data to continuously adjust direction
- Translate validated ideas into production-ready design, with strong attention to clarity, edge cases, and system alignment
- Balance speed and craft
- Move quickly to explore, then refine in Figma to deliver polished, scalable solutions
- Own both day-to-day improvements and larger strategic initiatives, balancing priorities based on evolving business needs
- Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution
- Raise the bar for design through systems thinking, knowledge sharing, and mentoring
Requirements
- Operate at the intersection of product thinking and design leadership
- Built and shipped mobile products end-to-end
- Understand what great mobile UX looks like from first interaction to long-term engagement
- Know how to scale quality through strong design systems
- Think like a product leader
- Focus on the right problems, connect user needs with business impact, and make decisions that move the product forward
- Comfortable in fast-moving, ambiguous environments
- Take ownership and don’t wait for perfect clarity - create it
- Work fast and pragmatically
- Use tools like AI to explore ideas, validate directions, and accelerate workflow
- Know when to go deep in Figma and when to move on
- Exceptional communicator
- Align teams, influence stakeholders, and articulate product thinking in a way that drives decisions and builds trust
- Collaborate closely with engineers - including distributed or external teams - and understand what it takes to turn ideas into production-ready solutions
- High bar for quality, but also strong judgment
- Know when to refine and when to ship
- Fluent in business English
Benefits
- Culture of Autonomy: No micromanagement, no politics
- Growth Investment: Personal development plans, internal workshops, mentorship, and language classes
- Culture That Cares: Team events, supportive peers, and a mission you can feel proud of
- Flexible Benefits: Choose between gym pass, personal development, childcare, transport, or travel subsidies
- Global Workstyle: Work from anywhere for up to 2 weeks/year
Key Skills
About Airhelp
Since AirHelp was founded in 2013, we’ve helped millions of people get paid compensation for their delayed or canceled flights. We’re proud of our excellent rating from hundreds of thousands of reviews on Trustpilot, and our status as the No.1 worldwide for flight compensation. We make claiming compensation easy for travelers who are unsure of their rights and lack the time or expertise to embark on the claims process alone. Great people and smart tech help us build a seamless customer journey and ensure that we're at the top of our game with an incredible success rate. Our annual membership service AirHelp+ has had millions of purchases. It offers members fast payouts and lounge access when disruptions occur, and protects them against other unexpected flight problems. AirHelp+ is our way of giving passengers the best, smoothest travel experience possible. Our global team of over 400 provides 24/7 support to our customers in 19 languages. This, combined with the local knowledge fr
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