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UX Researcher II

Brooklinen 🇺🇸 New York, New York, United States of America

Hybrid $85,000 - $135,000 Full-time Mid-level

The UX Researcher II will execute moderated and unmoderated research studies to inform product design and development decisions. They will partner with cross-functional teams to synthesize actionable insights and ensure the customer voice is integrated into digital experiences.

Responsibilities

  • Execute and support research studies to inform product development and experience design
  • Collaborate with cross-functional stakeholders to shape digital experiences that feel intuitive, seamless, and grounded in customer needs
  • Develop research materials such as discussion guides, surveys, and usability test plans
  • Help validate concepts, flows, and experience improvements before development
  • Synthesize findings into clear, actionable insights and recommendations
  • Communicate research outcomes through concise readouts, presentations, and written summaries

Requirements

  • 3+ years of experience in UX research, product research, market research, or a related applied research setting
  • Experience executing moderated and unmoderated research from study setup through synthesis
  • Familiarity with core research methods such as usability testing, interviews, surveys, and concept testing
  • Ability to translate research findings into clear, actionable recommendations
  • Experience working with common UX research and analytics tools (e.g., UserTesting, Maze, Dovetail, Google Analytics)
  • Strong written, verbal, and presentation skills
  • Experience collaborating with cross-functional partners in a fast-paced environment
  • Strong curiosity, attention to detail, and a growth mindset

Benefits

  • Up to 100% medical, dental, and vision coverage (employee-only)
  • Fertility & family-building support (up to $20,000 lifetime)
  • 401(k) with a 4% company match
  • 16 weeks fully paid parental leave
  • 20 vacation days (25 after 5 years) plus year-round Summer Fridays
  • Hybrid work schedule with two core in-office days (Tues–Thurs)
  • Remote Thanksgiving week and remote last week of December
  • Up to four additional remote weeks per year with approval
  • 40% employee discount plus seasonal product allowance
  • One Medical, Talkspace, and $1,000 per year via Joon for wellness
  • One-month paid sabbatical at five years

Key Skills

UX research Product research Market research UserTesting Maze Dovetail Google Analytics Usability testing Interviews Surveys Concept testing Research design Data analysis Communication Collaboration Project management Time management Prioritization Attention to detail Growth mindset Figma Adobe Creative Suite

About Brooklinen

It all started with a great bed. Founded in Brooklyn in 2014, we disrupted the bedding industry with premium, hotel-quality sheets and towels at accessible prices, direct to your door. Over a decade in, we’re still combining creative design with premium fabrics from the best manufacturers so our bedding, bath, and home accessories work for the way you really live. While our roots are online, you can also find us IRL at our eight (and counting) retail locations across the country.

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