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Lead Product Designer - AirHelp Mobile App
Airhelp 🇪🇸 Barcelona, Catalonia, Spain
You will own the end-to-end product design for the AirHelp mobile app, defining its evolution and delivering value to millions of travelers. You will collaborate with product and engineering teams to frame problems, test hypotheses, and implement scalable, user-centered design solutions.
Responsibilities
- Own AirHelp mobile app product design end-to-end, from problem definition through shipped outcomes and iteration
- Operate with a hypothesis-driven mindset
- Frame problems clearly, align quickly, and move fast into testing and learning
- Prototype early using AI tools, building real flows instead of static mocks
- Validate through real usage, talking to users, running quick tests, and using data to continuously adjust direction
- Translate validated ideas into production-ready design, with strong attention to clarity, edge cases, and system alignment
- Balance speed and craft, moving quickly to explore and then refine in Figma to deliver polished, scalable solutions
- Own both day-to-day improvements and larger strategic initiatives, balancing priorities based on evolving business needs
- Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution
- Raise the bar for design through systems thinking, knowledge sharing, and mentoring
Requirements
- Experience at the intersection of product thinking and design leadership
- Proven track record of building and shipping mobile products end-to-end
- Strong understanding of what great mobile UX looks like from first interaction to long-term engagement
- Ability to scale quality through strong design systems
- Product leadership mindset
- Comfort in fast-moving, ambiguous environments
- Exceptional communication skills
- Fluency in business English
Benefits
- Culture of Autonomy
- Growth Investment
- Culture That Cares
- Flexible Benefits
- Global Workstyle
Key Skills
About Airhelp
Since AirHelp was founded in 2013, we’ve helped millions of people get paid compensation for their delayed or canceled flights. We’re proud of our excellent rating from hundreds of thousands of reviews on Trustpilot, and our status as the No.1 worldwide for flight compensation. We make claiming compensation easy for travelers who are unsure of their rights and lack the time or expertise to embark on the claims process alone. Great people and smart tech help us build a seamless customer journey and ensure that we're at the top of our game with an incredible success rate. Our annual membership service AirHelp+ has had millions of purchases. It offers members fast payouts and lounge access when disruptions occur, and protects them against other unexpected flight problems. AirHelp+ is our way of giving passengers the best, smoothest travel experience possible. Our global team of over 400 provides 24/7 support to our customers in 19 languages. This, combined with the local knowledge fr
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