UX Researcher, Vehicle Experience

The researcher will design and execute mixed-method studies to bridge digital interfaces with physical cabin experiences. They will synthesize insights into frameworks that inform product direction and validate features through extensive in-vehicle testing.

Responsibilities

• Design and execute both qualitative and quantitative research that uncovers core user needs, behaviors, and experience patterns
• Synthesize insights into clear frameworks that inform product direction
• Contribute to defining principles that guide the evolution of in-vehicle experience
• Move beyond individual features to map the entire end-to-end vehicle rider experience journey
• Conduct foundational research in ambiguous, early-stage product areas where the problem space is not well defined
• Design and run robust quant studies to establish experience benchmarks
• Define what 'good' looks like and track our progress against those metrics as the vehicle platform and in-cabin experience evolves
• Lead a high volume of testing sessions within the vehicle to validate features
• Investigate how digital touchpoints sync with physical movements and cabin environments
• Partner closely with Product, Design, and Vehicle Engineering
• Translate research findings into clear implications for product decisions
• Proactively identify opportunities where research can drive impact

Requirements

• 7+ years of experience in UX Research, HCI, Human Factors, or a related field
• Strong experience in both qualitative and quantitative research methods
• Proven experience designing and running quantitative benchmarking studies and analyzing complex datasets
• A portfolio that demonstrates research on products with both hardware and software touchpoints
• Ability to manage a high volume of tactical testing while maintaining a strategic, system-level perspective
• Ability to travel 5–10% within the US to support testing and research initiatives

Benefits

• Paid time off (e.g. sick leave, vacation, bereavement)
• Unpaid time off
• Zoox Stock Appreciation Rights
• Amazon RSUs
• Health insurance
• Long-term care insurance
• Long-term and short-term disability insurance
• Life insurance

Key Skills