UX Designer – Contract

The UX Designer will design accessible, user-focused services by integrating content design, interaction design, and user research. They will work in agile, multidisciplinary teams to iterate on services based on evidence and data to meet user and organizational goals.

Responsibilities

• Plan, design, and carry out inclusive user research activities to gain a deep understanding of users, their contexts, constraints, and needs
• Analyze and synthesize qualitative and quantitative data and research findings, turning them into clear, actionable insights, user needs, journey maps, and design hypotheses
• Champion user research and interpret evidence-based research to incorporate it directly into design work
• Design, prototype, and iterate end-to-end user journeys, page layouts, and interaction flows, ensuring users can easily complete their tasks
• Create, edit, and review user-centred content in plain language, ensuring it is accurate, accessible, inclusive, and aligned to cultural context, agreed style guides, patterns, and policy intent
• Create workable prototypes that consider good web standards, including accessibility
• Map and improve end-to-end user journeys, identifying where changes to content or interaction will have the greatest impact
• Work with users and internal stakeholders to identify, prototype, and test the service across multiple delivery channels
• Explore various delivery methods to find the solution that best meets the needs of users and the broader organization
• Help to identify the key elements of the minimum viable product (MVP) to be built during the beta phase
• Use analytics and performance data, alongside research and stakeholder insight to shape the service strategy and improve services over time
• Work in an agile way, contributing to the continuous improvement of services, and iterating designs based on research evidence
• Plan and facilitate workshops and design sessions that bring together different perspectives
• Communicate design and research decisions clearly to technical and non-technical audiences, adapting style to the needs of different stakeholders
• Work closely with stakeholders, explaining design and research decisions, using evidence to influence and build consensus
• Contribute to and help maintain shared design systems, content patterns, components, and guidelines

Requirements

• A portfolio or body of work demonstrating the use of research and evidence to design, test, and improve user journeys, content, and interactions in complex environments
• A background in content design, interaction design, user research, or a related UX discipline is highly desirable, with a comfort level working across all three areas

Key Skills