UX Researcher (Remote from Bulgaria)

The UX Researcher will drive strategic research initiatives, executing end-to-end studies to inform product design and development. They will collaborate with cross-functional teams to translate insights into actionable product improvements and strategic recommendations.

Responsibilities

• Drive Strategic Impact: Impact the product at the feature level while broadening influence by applying insights holistically across an entire experience and pillar
• Execute End-to-End Research: Identify tasks and activities without guidance, and work with the team to prioritize research questions and create a research roadmap
• Adapt research methodologies, shifting effectively between rapid, 'scrappy' approaches and comprehensive, in-depth studies, as necessitated by the specific research questions
• Uplevel Insights: Provide recommendations that increase the knowledge of the team beyond a single project, moving from tactical to strategic insights
• Influence Strategy: With guidance, start to influence product priority and strategy in addition to near-term design and product improvements
• Apply Appropriate Methodologies: Use multiple generative and evaluative research methods to answer product and design questions, while articulating the limitations of different methodologies
• Collaborate and Lead: Proactively establish yourself as the go-to research person for your product team and develop positive, trust-based relationships with partners
• Drive Business Intuition: Contribute to the team's overall customer intuition and leverage competitive insights to propose features that enhance the product's edge
• Perform other duties as assigned

Requirements

• Proven Research Experience: 3-5 years of experience in UX research or a related field
• Methodological Expertise: Experience with multiple generative and evaluative methods and the ability to draw appropriate conclusions from varied data types
• Communication Skills: Ability to understand the needs of different audiences and adapt presentations and communication styles accordingly
• AI Literacy: An understanding of how AI tools process and synthesize data, including risks such as bias and hallucinations
• A Bachelor's or Master's degree in a related field (e.g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience
• Legally eligible to work in Bulgaria on an ongoing basis
• Fluency in English is required

Benefits

• Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact
• You’ll have the freedom to explore, push boundaries, and grow beyond your role
• We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully

Key Skills