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Senior UX Designer, Agent Design
Workday 🇺🇸 Boulder, Colorado, United States of America
Lead the self-service agent experience at scale by defining conversational standards, interaction patterns, and transparency models for AI agents. Collaborate with cross-functional teams to design natural, task-oriented multi-turn flows across web, mobile, and third-party integrations.
Responsibilities
- Leading the Self Service agent experience at scale for millions of users around the world
- Defining conversational UX standards for agent responses, including formatting, length, clarity, tone, and data summarization
- Designing natural, task-oriented multi-turn interactions that help users complete self-service goals with confidence
- Designing and applying platform transparency patterns such as loading, progress, and 'thinking' states so users always know what the agent is doing
- Implementing soft refusal, fallback, and error handling patterns to keep users on track when the agent reaches its limits or safety constraints
Requirements
- 7+ years of industry experience relevant to product, UX, interaction, conversational, or content design
- 2+ years of experience building AI products or designing for AI-powered experiences
- Experience designing conversational, assistant, or agent-based user experiences
- Experience designing natural, task-oriented multi-turn flows, including fallback, repair, and recovery patterns
- Experience defining end-to-end journeys for complex self-service or enterprise workflows
- BA/BS degree in Design (e.g., interaction, graphic, visual communications, product, industrial), Human-Computer Interaction (HCI), Library Sciences, Computer Science (CS), or a related field, or equivalent practical experience
Benefits
- Competitive salary and benefits
- Flexible scheduling and parental leave to support you at every stage of life
- Opportunities for growth and development
- Collaborative and dynamic work environment
Key Skills
About Workday
Workday is a leading provider of enterprise cloud applications for finance and human resources, helping customers adapt and thrive in a changing world. Workday applications for financial management, human resources, planning, spend management, and analytics are built with artificial intelligence and machine learning at the core to help organizations around the world embrace the future of work. Workday is used by more than 10,000 organizations around the world and across industries – from medium-sized businesses to more than 50% of the Fortune 500.
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