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User Experience (UX) Researcher (Hybrid-Acton, MA or San Diego, CA)
Insulet Corporation 🇺🇸 San Diego, California, United States of America
The UX Researcher will conduct global qualitative and quantitative research to understand the needs of people living with diabetes and healthcare providers. They will collaborate with cross-functional teams to execute studies and translate research insights into improved digital and service-based customer experiences.
Responsibilities
- Participate in executing studies on the DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences
- Design and execute qualitative and quantitative research studies using rigorous, best practice methodologies
- Build and sustain strong, trust-based relationships across a matrixed organization
- Independently lead research initiatives while partnering closely with UX leadership and cross-functional stakeholders
- Execute the research process, including study planning, stakeholder alignment, execution, synthesis, and communication of findings
Requirements
- Bachelor's or Master's degree in Psychology, Human-Computer Interaction, Human Factors, or a related field
- 3 to 5 years of professional UX research experience supporting physical, digital, web, and/or service-based products
- Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains
- Strong experience conducting primary research using both qualitative and quantitative methods
- Proficiency using design and collaboration tools such as Figma, Miro, AI to support research planning and synthesis
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- Employee wellness programs
Key Skills
About Insulet Corporation
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Omnipod products are offered in 25 countries around the globe. HIRING SCAM ALERT Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to
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