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The UX Researcher will lead end-to-end research initiatives, from methodology design to synthesis and actionable recommendations. They will act as a cross-functional bridge, collaborating with teams like Sales, Product, and Analytics to inform product decisions based on user needs.
Responsibilities
- Take a research initiative from the quarterly plan and run it end-to-end
- Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others
- Set up the mechanics: access to tools/data, participant scheduling and confirmations, session logistics, note-taking, recording, and documentation
- Be the cross-team "glue": proactively collect hypotheses and context from Sales, Customer Success, Support, Marketing, Analytics
- Stay close to product analytics: monitor dashboards and reports, work with analysts to spot anomalies/drop-offs, form hypotheses, and prioritize what to validate with research
Requirements
- Proven experience running research end-to-end with high ownership
- Strong methodological toolkit and judgment
- Experience working across both B2C and B2B products and audiences
- Fluent English
- Can work with analytics
- High research quality bar: structured methodology, and ethical practice
- Use recruiting platforms and handle logistics yourself
- Use AI tools to speed up ops and synthesis
Benefits
- Private medical insurance for the employee and their family
- 22 paid vacation days per year
- Up to 14 paid public holidays per year
- 5 company-paid sick leave days
- English learning courses
- Relevant professional education
- Gym or swimming pool
- Home Office Setup Assistance
- Co-working
- Remote working
- €50 monthly allowance to cover internet and mobile phone expenses
Key Skills
About Fundraise Up
Fundraise Up is a technology company unlocking the world’s generosity potential by optimizing the way people give. Our donation platform helps nonprofits engage more supporters and grow revenue by providing easy ways to increase conversion, enable modern payment methods, and personalize the giving experience for every donor. Fundraise Up is the partner of choice for UNICEF USA, The Salvation Army UK, American Heart Association, and other impactful organizations across the globe. For more information, visit fundraiseup.com.
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