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The UX Researcher will lead end-to-end research initiatives, from methodology design to synthesis and actionable recommendations. They will act as a cross-functional bridge, translating insights from various departments into testable research questions to inform product decisions.
Responsibilities
- Take a research initiative from the quarterly plan and run it end-to-end: intake brief → write methodology → conduct research → analyse → synthesize → present → push actions
- Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others — based on uncertainty level, business goals, and timeline
- Set up the mechanics: access to tools/data, participant scheduling and confirmations, session logistics, note-taking, recording, and documentation — no hand-holding
- Be the cross-team “glue”: proactively collect hypotheses and context from Sales, Customer Success, Support, Marketing, Analytics, and turn them into testable research questions
- Stay close to product analytics: monitor dashboards and reports, work with analysts to spot anomalies/drop-offs, form hypotheses, and prioritize what to validate with research
- Produce outputs people can use immediately: key findings, decisions, trade-offs, risks, and clear recommendations, with supporting evidence (quotes, clips, metrics)
- Keep an internal pulse: regularly review existing research, past studies, competitor insights, and synthesize what’s already known before running something new
- Be the user best friend: ensure user needs and constraints are represented in product decisions – not just opinions
Requirements
- Proven experience running research end-to-end with high ownership
- Strong methodological toolkit and judgment: you can pick the right method for the question, given business goals, timelines, and uncertainty, and explain trade-offs clearly
- Experience working across both B2C and B2B products and audiences
- Fluent English — all participants are English-speaking; you moderate and present in English
- Can work with analytics: read dashboards, spot anomalies/drop-offs, form hypotheses, and validate them via research; PostHog/Tableau is a plus
- Regularly collect input from Sales, CS, Support, Marketing, Analytics and turn it into testable research questions
- High research quality bar: structured methodology, and ethical practice
- Use recruiting platforms and handle logistics yourself: access, scheduling, confirmations, tool setup, etc
- Use AI tools to speed up ops and synthesis (guides, notes, tagging/themes, survey drafts, summaries) while keeping human judgment and methodological rigor where it matters
Benefits
- 31 days off
- 100% paid telemedicine plan
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
- English learning courses
- Relevant professional education
- Gym or swimming pool
- Co-working
- Remote working
Key Skills
About Fundraise Up
Fundraise Up is a technology company unlocking the world’s generosity potential by optimizing the way people give. Our donation platform helps nonprofits engage more supporters and grow revenue by providing easy ways to increase conversion, enable modern payment methods, and personalize the giving experience for every donor. Fundraise Up is the partner of choice for UNICEF USA, The Salvation Army UK, American Heart Association, and other impactful organizations across the globe. For more information, visit fundraiseup.com.
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