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Senior UX Designer - Origination & Servicing
Lead UX research, workflow mapping, and experience design for complex, multi-step lending and servicing processes. Collaborate with cross-functional teams including Product, Engineering, and Compliance to ensure intuitive, compliant, and scalable user experiences.
Responsibilities
- Lead UX research, workflow mapping, and experience design for complex, multi-step lending and servicing processes
- Translate regulatory and business rules into coherent user flows and system interactions
- Design end-to-end journeys for homeowners, internal teams, and external partners
- Produce wireframes, service blueprints, journey maps, prototypes, and usability test plans
Requirements
- 3–8 years of professional UX design experience
- Strong expertise in interaction design, information architecture, and service design
- Demonstrated ability to design for multi-step, rule-driven processes
- Experience conducting user research, usability testing, and synthesizing findings
- Proficiency with prototyping and design tools (Figma preferred)
- Excellent communication skills and ability to collaborate closely with stakeholders
Benefits
- Dynamic and inclusive work environment
- Competitive compensation package
- Ongoing professional development and career advancement opportunities
- Flexible work arrangements and a strong emphasis on work-life balance
- 401K matching, health benefits, employee stock options, and paid time off
Key Skills
About Unlock Technologies, Inc.
Unlock helps everyday American homeowners that have been left behind by the traditional home and finance system. While there are many ways to tap home equity, a home equity agreement (HEA) from Unlock is unique because it was designed to help families solve their financial challenges, and in doing so help them live more successful financial lives.
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