Raiffeisen Bank Ukraine logo

UX Writer

Raiffeisen Bank Ukraine ๐Ÿ‡บ๐Ÿ‡ฆ Kyiv, Ukraine

Hybrid Full-time Mid-level

The UX Writer will create and edit interface content while improving user journeys through data-driven insights and collaboration with design and product teams. They will also manage localization, maintain content guidelines, and integrate AI solutions into the content creation process.

Responsibilities

  • Creating and editing UX texts (interfaces, errors, onboarding, notifications, email)
  • Improving user journeys through content
  • Participating in creating UX flows and information architecture
  • Collaborating with designers and PMs at the solutioning stage

Requirements

  • 2+ years of experience in UX writing / content design
  • Experience working with digital products (mobile/web)
  • Understanding of the UX process (discovery โ†’ delivery)
  • Experience working with research and insights (usability, A/B testing)

Benefits

  • Competitive salary
  • Annual bonuses
  • Referral reward program
  • Social package
  • Comfortable working conditions
  • Wellbeing program
  • Learning and development opportunities

Key Skills

UX writing Content design Digital products UX process Research and insights Usability testing A/B testing UX metrics (NPS, task success rate, error rate) Tone of voice and content guidelines Design system (content patterns, standards, consistency) Localization (Lokalise or similar tools) Conversational UX / AI products Behavioral psychology or nudging Complex scenarios (errors, edge cases, compliance)

About Raiffeisen Bank Ukraine

Raiffeisen Bank Public Joint Stock Company was registered on March 27, 1992 (operated under the brand name of Joint Stock Postal Pension Bank Aval until September 25, 2006). Since October 2005, the Bank has been part of the Raiffeisen International Bank Holding AG Group, Austria (since October 2010 โ€” Raiffeisen Bank International AG, as of September 30, 2015 the Group held 96.46% of shares in the Bank). The Bank provides a broad range of standard and innovative banking services through its nationwide network which comprised, as of September 30, 2015, 617 outlets located in big cities, provincial and community centers throughout Ukraine. The Bank has an effective management structure, based on a clear division into business lines and supporting verticals (information technologies, operation support, controlling, security and other) both in the Bankโ€™s Head-office and regional directorates. As a truly international bank, Raiffeisen Bank clearly separates front-office functions from back

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