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UX Researcher
Docusign 🇮🇳 Bengaluru, Bangalore North, India
You will lead end-to-end research studies, including usability testing and customer interviews, to optimize the product-led growth funnel. Additionally, you will collaborate with design and product teams to integrate user feedback into rapid design cycles and synthesize findings into actionable recommendations.
Responsibilities
- Lead the end-to-end execution of research studies including customer interviews, surveys, and moderated or unmoderated usability testing
- Drive insights to ensure core PLG journeys, from onboarding and trial through to purchase and retention, are high-performing
- Partner with the design and product management team to develop and scale a repeatable process for regular evaluative testing
- Ensure that concept and usability feedback is a standard and integrated part of the design workflow
- Collaborate with product managers, designers, and researchers to identify research needs and translate feedback into design iterations
- Synthesize findings into cohesive narratives and translate research into clear, concise recommendations and user stories
- Identify and leverage AI-powered tools to accelerate research cycles and improve the overall velocity and efficiency of team workflows
- Triangulate data from sources like product analytics and previous research to add depth and quantitative context to findings
Requirements
- 2+ years of experience in product research
- Bachelor's degree in a research-related field or equivalent professional experience
- Building proficiency across generative and evaluative research pillars
- Understanding of HCI principles, research sampling, and maintaining rigor under fast-paced constraints
- Experience using or implementing AI tools to improve research efficiency and team output
- A portfolio of UX research work
Benefits
- Opportunity to work with a leading provider of e-signature and contract lifecycle management solutions
- Collaborative and dynamic work environment
- Professional growth and development opportunities
- Access to cutting-edge technologies and tools
- Competitive compensation and benefits package
Key Skills
About Docusign
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign IAM, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
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