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Drive business impact by leading end-to-end UX design activities, from product planning and market launch to performance monitoring. Partner with cross-functional stakeholders to solve complex technical requirements while ensuring intuitive, user-centered solutions that meet ADA standards.
Responsibilities
- Drive business impact by contributing to plan/product design, testing/piloting, and market launch efforts
- Pre-empt issues and head off problems by ensuring cross-line of business implications of the products are identified and resolved prior to the successful product launch
- Understand the business objectives, user needs, and define UX goal scopes, and plan design activities for a project, end to end
- Partner with business and technical stakeholders to solve complex business and technical requirements, and drive intuitive user-centered solutions
- Understand Americans with Disabilities Act (ADA) fundamentals to deliver acceptable creative designs
- Stay up to date on current events in the industry that affect Citi’s bottom line to keep our products competitive
- Challenge the current business as usual (BAU) design standards and constantly look for improvement
- Launch digital features across multiple channels, and closely monitor, measure, and report on feature performance
- Analyze performance data to identify opportunities to improve user experiences, increase conversion, and optimize efficiencies
- Achieve stakeholder buy-in and ability to lead cross-functional work streams
- Work closely with analytics, research, and technology partners to ensure systems and programs are satisfying consumer needs and driving the business
Requirements
- 6-10 years of relevant experience in a product or creative position
- Significant experience managing complex business and technical solutions
- Experience using Figma and Figjam, including autolayout and design system component libraries
- Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, and effectively influence across cross-functional teams
- Bachelor’s/University degree, Master’s degree preferred
Key Skills
About Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
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