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Senior Product Designer
Liberty Mutual Insurance 🇺🇸 Boston, Massachusetts, United States of America
The Senior Product Designer will deliver user-centered design solutions to modernize service tools for independent agents and customer service representatives. They will work in an agile environment to solve complex interaction problems and continuously integrate user feedback into the product development process.
Responsibilities
- Work in an agile environment, attending daily agile ceremonies with your aligned team
- Dig deep into user problems, understanding complex product requirements and untangling interaction design problems
- Continuously seek and integrate user feedback, helping identify user research needs and participating in immersive user research, concept testing, and usability testing
- Coordinate across multiple projects and workstreams, learning a complex product ecosystem and collaborating with other teams to ensure a seamless experience for the user
Requirements
- Experience with power users, complex tools and/or regulated industries
- Proactive communicator
- Wants to contribute to a highly collaborative design team
- 7+ years of experience in a related field
- Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup
Benefits
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Employee Resource Groups
Key Skills
About Liberty Mutual Insurance
At Liberty Mutual, we believe progress happens when people feel secure. For more than 110 years we have helped people and businesses embrace today and confidently pursue tomorrow by providing protection for the unexpected and delivering it with care. A Fortune 100 company with more than 40,000 employees in 28 countries and economies, we are the ninth largest global property and casualty insurer and generate more than $50 billion in annual consolidated revenue. We operate through three strategic business units: US Retail Markets, providing auto, home, renters and other personal and small commercial lines property and casualty insurance to individuals and small businesses countrywide; Global Risk Solutions, delivering a full range of comprehensive commercial and specialty insurance, reinsurance and surety solutions to mid-size and large businesses worldwide; and Liberty Mutual Investments, deploying more than $100 billion of long-term capital globally across its integrated platfo
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