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UX Researcher
Nourish Care 🇬🇧 Bournemouth, Bournemouth, Christchurch and Poole, England, United Kingdom
The UX Researcher will define and execute a research roadmap to advocate for end-users throughout the product development lifecycle. They will manage the research repository, conduct user interviews, and synthesize findings to guide design and product strategy.
Responsibilities
- Define a research roadmap to align with Nourish’s growth and vision
- Proactively conduct ongoing user research throughout the product development lifecycle
- Conduct active research with end-users to understand existing practices, needs, and pain points
- Advocate for the user voice throughout the organisation
- Build the next iteration of artefacts such as user personas, journey maps, empathy maps, etc.
- Identify important trends and patterns in user behaviour over time
- Support the design team through collaboration with designers to understand research needs and methods
- Grow and maintain the UX research repository
- Deliver design research regularly via department or org-wide calls
Requirements
- Demonstrable experience in in-house UX research within a digital product environment
- Exposure to end-to-end research
- Experience creating and driving research roadmaps that inform product strategy and design
- Strong understanding of qualitative and quantitative research methods
- Proficiency in research and documentation tools such as Hey Marvin, Dovetail, or similar research repositories
- Comfortable facilitating workshops and partnering closely with UX and Product teams
- Genuine curiosity and commitment to improving the UK social care sector through research-driven design
Benefits
- Annual leave: 25 days basic + Public Holidays + an extra day for your Birthday
- Service-related leave: 1 extra day for each completed year of service (up to 5 additional days)
- Health and wellbeing: Private Medical Insurance, Health and Wellbeing platform with 24/7 GP access, and an Employee Assistance Programme (EAP)
- Family and security: Enhanced Maternity Leave, Group Life Assurance, and Pension Contribution
- Growth and connection: Regular career reviews, Referral Bonus schemes, and social events throughout the year
Key Skills
About Nourish Care
Nourish is the leading digital social care records platform, suitable for a wide variety of care and support types for services supporting less than 5 people up to services supporting more than 10,000 people. Nourish is used by 350,000 carers every day to support 400,000 people within residential, nursing, learning disabilities, domiciliary care, dementia, supported living and other care and support settings. The Nourish platform is flexible and configurable to retain what’s important and unique about your care service. With Nourish, care and support teams can plan, record and coordinate care via the desktop app and on the go using the mobile app. With powerful built-in features such as reporting and analytics, custom interactions and personalised timelines, everyone within the circle of care is continually informed, giving more time for face-to-face, person-centred care. Intuitive and easy to use, Nourish is designed with care teams in mind. Nourish empowers care and support servi
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