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You will lead the UX strategy for Sendbird's AI products, aligning business goals with user needs while defining complex UX solutions. Additionally, you will innovate the team's design process by integrating AI tools and establishing new UX standards.
Responsibilities
- Lead the design of Sendbird's AI-powered customer experience platform
- Work closely with cross-functional teams to define and deliver user-centered solutions
- Conduct user research and analyze user behavior to inform design decisions
- Create wireframes, prototypes, and high-fidelity designs
- Collaborate with engineers and product managers to ensure design feasibility and implementation
Requirements
- 8-12 years of experience in UX design, preferably in AI-powered products
- Strong understanding of AI technology and its applications in UX design
- Proficiency in Figma and other design tools
- Excellent communication and collaboration skills
Benefits
- Opportunity to work on a cutting-edge AI-powered platform
- Collaborative and dynamic work environment
- Professional growth and development opportunities
- Access to latest design tools and technologies
- Flexible work policy and remote work options
Key Skills
About Sendbird
Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai โ the branded AI concierge, and the Sendbird Communication Suite, the worldโs #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences. Trusted by 4,000+ leading brandsโincluding DoorDash, Match Group, Noom, and Yahoo SportsโSendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.
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