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Drive business impact by defining UX goals, planning design activities, and partnering with stakeholders to deliver intuitive user-centered solutions. Monitor feature performance through data analysis and lead cross-functional work streams to ensure successful product launches.
Responsibilities
- Drive business impact by contributing to plan/product design, testing/piloting, and market launch efforts
- Pre-empt issues and head off problems by ensuring cross line of business implications of the products are identified and resolved prior to the successful product launch
- Understand the business objectives, user needs, and define UX goal scopes, and plan design activities for a project, end to end
- Partner with business and technical stakeholder, to solve complex business and technical requirements, and drive intuitive user-centered solutions
- Understand Americans with Disabilities Act (ADA) fundamentals to deliver acceptable creative designs
- Stay up to date on current events in the industry that affect Citi's bottom line to keep our products competitive
- Challenge the current business as usual (BAU) design standards and constantly look for improvement
- Launch digital features across multiple channels, and closely monitor, measure, and report on feature performance
- Analyze performance data to identify opportunities to improve user experiences, increase conversion, and optimize efficiencies
- Achieve stakeholder buy-in and ability to lead cross-functional work streams
- Work closely with analytics, research and technology partner to ensure systems and programs are satisfying consumer needs and driving the business
- Communicate design and roadmap initiatives to outside groups (executives, product owners, development teams, etc.)
- Work with prototype developers, or prototype yourself, for rapid deployment
- Convert ideas into basic wireframes to provide direction to UX and UI Designers
Requirements
- 6-10 years of relevant experience in a product or creative position
- Significant experience managing complex business and technical solutions
- Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross-functional teams
- Experience delivering with an agile methodology
- Bachelor's/University degree, Master's degree preferred
- Experience using Figma and Figjam, including autolayout and design system component libraries
Benefits
- Equal Opportunity Employer
- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law
Key Skills
About Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
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