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Senior Associate, Qualitative UX Researcher, Field Experiences
New York Life 🇺🇸 New York, New York, United States of America
Develop and execute qualitative research plans to drive user-centered decisions for field-facing digital tools. Collaborate with design, product, and analytics teams to synthesize insights and advocate for user needs throughout the product lifecycle.
Responsibilities
- Develop comprehensive research plans aligned to product objectives and organizational priorities
- Select and apply appropriate qualitative methodologies (e.g., in-depth interviews, usability testing, contextual inquiry, diary studies)
- Coordinate participant recruitment in partnership with internal or external support
- Conduct research sessions with professionalism and methodological rigor
- Apply structured analytical approaches to identify patterns, themes, and key findings
Requirements
- Bachelor’s degree in Human-Computer Interaction, Psychology, Communications, Design, or related field (or equivalent experience)
- Minimum 3–5 years of professional experience conducting qualitative UX research
- Demonstrated ability to independently plan and execute end-to-end research studies
- Experience working with unmoderated research tools (e.g. UserTesting, Maze, Dscout) and design tools (e.g. Figma)
- Strong moderation, interviewing, and facilitation skills
- Experience synthesizing qualitative findings into structured, business-relevant insights
Benefits
- Competitive salary range: $90,000-$128,500
- Overtime eligible: Exempt
- Discretionary bonus eligible: Yes
- Sales bonus eligible: No
- Comprehensive benefits package, including medical, dental, vision, and 401(k) matching
Key Skills
About New York Life
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime. As a mutual company we hold ourselves to the highest standards of transparency, objectivity, and integrity. We’re committed to improving local communities through a culture of giving and volunteerism, supported by our own New York Life Foundation. Join a company that values development, career growth, collaboration, innovation, and diversity & inclusion. Through various resources and programs, you can grow your career while developing personally and professionally. Your life. New York Life. More powerful, togetherᵀᴹ. Insurance • Investments • Retirement • Advisory Services New York Life is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity Investments are offered through NYLIFE Securities LLC (Member FINRA/SIPC), a Licensed Insurance Agency. Advisory services are offered through Eagle Strategies LLC, a Registered Investment Adviser. NYLIFE Securit
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