Staff Product Designer, Care & Clinical Workflows
Included Health 🌍 Remote
The role involves defining the long-term vision and strategy for internal clinical tooling platforms, partnering with leadership to shape the product roadmap for optimizing internal operations. Responsibilities include simplifying complex operational challenges and ensuring high-quality, cohesive user experiences across all care workflows.
Responsibilities
- Drive the Product Vision: define and champion a bold, multi-quarter vision for our internal clinical tooling platform
- Influence Roadmap: actively partner with Product, Engineering, and Clinical leadership to define the 6-12 month product roadmap
- Define Success: partner with Data Science and Product Management to define and track critical Key Performance Indicators (KPIs) and OKRs
- Simplify Complexity: take ownership of highly complex, ambiguous operational challenges and break them down into clear, actionable design strategies
- Deliver High Quality Experiences: leveraging expertise in UX design, service design, systems design, or other relevant disciplines, deliver design that meets or exceeds our quality bar
Requirements
- 8+ years of experience as a Product Designer
- Significant tenure (3+ years) focused on enterprise software, internal tools, or complex B2B/B2C service delivery platforms
- Systemic thinking: deep experience designing for complex ecosystems and service blueprints
- Autonomy and ambiguity: proven ability to operate with exceptional autonomy, leading strategic initiatives from concept to delivery without heavy guidance
- Influence: demonstrated success influencing senior product and engineering leaders on long-term strategy and securing buy-in for bold, transformative design initiatives
Benefits
- Performance-based bonus
- Remote-first culture
- 401(k) savings plan
- Comprehensive medical, vision, and dental coverage
- Full suite of Included Health telemedicine and health care navigation products and services
- Generous Paid Time Off (PTO) and Discretionary Time Off (DTO)
- 12 weeks of 100% Paid Parental leave
- Up to $25,000 Fertility and Family Building Benefit
Key Skills
About Included Health
Doctor On Demand is now part of Included Health, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included.
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