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Principal UX Designer, Amazon Delivery Customer Experiences
Amazon 🇺🇸 Bellevue, Washington, United States of America
The Principal Designer will establish design strategy and vision for post-purchase experiences, including order tracking, delivery management, and returns, while identifying cross-organization opportunities for scalable solutions. Responsibilities also include developing design standards, presenting recommendations to leadership, and championing the use of emerging technologies like AI and LLMs for CX innovation.
Responsibilities
- Establish design strategy and vision to inspire and deliver impactful experiences for the customer
- Develop and maintain a rising quality of design standards including accessibility, UX guidelines, and CX metrics
- Present and defend design recommendations to partners, stakeholders, and executive leadership
- Partner with business and technology teams to leverage scale for new innovations
- Exemplify and advocate for ideal design standards and operations
Requirements
- 10+ years of design experience
- Available online portfolio for review
- Knowledge of usability principles and techniques
- Experience defining design patterns and maintaining UX standards
- Experience with best practices for Product and Experience Design
Benefits
- Base salary range: $164,000 - $221,800 USD annually
- Sign-on payments and restricted stock units (RSUs)
- Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave
Key Skills
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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