Senior UX Designer

This role involves leading the creation and continuous improvement of user experience tools, documentation, and processes by maintaining a holistic viewpoint and defining scalable solution frameworks. The designer will manage UX design, prototyping, and specification writing projects, translating research insights into actionable recommendations for design and business strategies.

Responsibilities

• Supports the continuous improvement of and leads the creation of user experience tools, documentation, and processes
• Defines solutions frameworks from a scalable and global viewpoint
• Contributes to the evolution of site standards
• Collects feedback and industry research standards
• Provides recommendations
• Independently proposes hypotheses for research
• Provides inputs to modify research approaches and execution plans
• Guides research processes with inputs regarding type, quality, and quantity of data and information to be collected
• Verifies the reliability and accuracy of the information through detailed checks
• Detects any gaps in information uncovered and removes unreliable information
• Clarifies and resolves inconsistencies in the data of research projects
• Analyzes and interprets relevant data for results and important insights
• Translates research insights and metrics, including research from other sources, into actionable recommendations that inform design and business strategies
• Manages user experience design, prototyping, and specification writing projects
• Presents designs to project and business teams for review
• Works with Engineering leads to determine the effectiveness of solutions
• Produces detailed design documentation and other specifications required to implement design
• Works with product manager and team to define documentation scope
• Reviews project product requirements document (PRD) to ensure correct translation of design
• Provides quality assurance (QA) feedback to and consultation with HTML, Engineering, and Product Management teams prior to launch
• Assesses gaps between business expectations and user experience strategies
• Leverages a deep understanding of trends in user consumption habits to develop or improve interaction design and user experience strategies
• Anticipates and mitigates risks during information synthesis and independently arrives at possible solutions for interactive designs
• Analyzes and interprets existing data (for example web analytics, user surveys, customer support calls)
• Creates the user experience designs (for example, user interface design comps, visual design specs, prototypes) for complex and comprehensive initiative-level projects
• Builds and maintains customer relations to understand customer requirements/problems
• Creates customer journey touchpoints to anticipate product enhancements by pre-empting gaps/risks in the product experience
• Simplifies and improves processes to reduce turnaround times, increase effectiveness, and drive customer delight

Requirements

• Master's degree or equivalent in UI/UX Design, Graphic Design, Visual Communication, Product Design, Computer Science, Information Technology, or related area and 1 year of experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area
• Bachelor's degree or equivalent in UI/UX Design, Graphic Design, Visual Communication, Product Design, Computer Science, Information Technology, or related area and 3 years of experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area

Benefits

• Annual or quarterly performance incentives
• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting
• Other benefits include short-term and long-term disability, education assistance with 100% company paid college degrees, company discounts, military service pay, adoption expense reimbursement, and more

Key Skills