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The UX Researcher will conduct exceptional user experience research, providing high-quality insights to discover, innovate, and validate ideas through collaboration with cross-functional teams. This involves planning and executing mixed-methods research, translating findings into actionable recommendations, and advocating for user-centered design.
Responsibilities
- Conduct exceptional user experience research and provide high-quality insights
- Work closely with cross-functional teams to gather requirements and communicate findings
- Translate findings into actionable recommendations and advocate research findings to diverse audiences
- Advocate for user-centered design, aligning design decisions with user needs and business goals
- Collaborate with Product Design, Product and Development to identify and prioritize research opportunities
Requirements
- 2+ years of professional experience in mixed-methods user-centered research
- Familiarity with the technology industry and UX research trends
- Experience in in-depth 1:1 interviews, concept-testing, evaluative unmoderated studies, usability testing, surveys, user personas, journey mapping, and analytics tools
Benefits
- Annual performance-based bonuses
- Generous benefit coverage with low premiums
- Healthcare Spending Account and Wellness Spending Account
- RRSP matching
- Paid vacation and sick days
- Paid day off for your birthday
- Two paid volunteer days
Key Skills
About Kubra
KUBRA provides customer experience management solutions to some of North America's largest utility, government, and insurance entities. Our extensive portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than two billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation. Job Recruitment Scams Warning: It has been brought to our attention that there have been instances of fraudulent job offers purporting to be from KUBRA. Learn more: https://www.kubra.com/job-recruitment-scams-warning.
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