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Product Designer, Senior
Channel Corp.South Korea, Seoul
The Product Designer is responsible for designing and owning the product experience across its entire lifecycle, from ideation through launch and improvement, focusing on defining the essence of hidden problems rather than just visible needs. They will collaborate closely with PM, engineering, and other teams to solve communication issues between B2B and B2C user groups within the ChannelTalk platform.
Responsibilities
- Define and solve customer and business communication problems
- Work with cross-functional teams to deliver high-quality products
- Design and improve product features and experiences
- Collaborate with PM, engineers, and other stakeholders to deliver products
- Conduct user research and usability testing to inform design decisions
Requirements
- 6+ years of product design experience
- Ability to define and structure undefined problems
- Strong communication and collaboration skills
- Ability to balance UI quality and UX logic
- Experience with design tools such as Figma, Sketch, or Adobe XD
Key Skills
About Channel Corp.
Channel Talk is an AI messenger that is focused on helping DTC companies provide VIP-level customer service. We raised $40 million USD in our Series C, and are one of the fastest-growing B2B SaaS startups, currently servicing more than 150,000 brands across the world. At Channel Talk, we believe that a good product nurtures growth in a business and that simple conversations with customers can become the driving force for success. We help you stand out by utilizing AI to resolve repetitive inquiries so you have time to build genuine relationships through our powerful CRM and provide excellent support to your customers. Channel Talk offers: โ Unlimited live chat & team chat โ Customer Relationship Management (CRM) platform โ Customizable chatbots Want to learn more? Check us out: ๐ก Homepage: https://channel.io/en ๐ Blog: https://channel.io/en/blog ๐ผ Careers: https://channel.io/en/jobs ๐บ๐ธ https://channel.io/ko/jobs ๐ฐ๐ท ๐บ Youtube: ๐ Global/KR: https://www.youtube.com/c/์ฑ๋ํก ๐ JP: ht
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