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The UX Researcher will align research initiatives with business goals to de-risk strategic product decisions and identify market opportunities through proactive research proposals. Key duties include leading end-to-end mixed-method studies and translating complex data into compelling narratives to influence cross-functional teams.
Responsibilities
- Align research initiatives with high-level business goals to de-risk strategic product decisions and drive global scalability
- Identify market opportunities and knowledge gaps, proactively proposing research that fuels innovation and product-market fit
- Lead end-to-end mixed-method studies, triangulating qualitative insights with behavioral data to provide a 360-degree view of the user
- Influence the product roadmap by translating complex data into compelling narratives that mobilize Engineering, Design, and Product teams
- Facilitate co-creation workshops to ensure user insights are integrated into the backlog and actionable for cross-functional squads
Requirements
- Proven experience in Strategic UX Research, ideally within a high-growth tech or scale-up environment
- Mastery of mixed-methods research, with the ability to blend qualitative findings with quantitative metrics (analytics, support data)
- Strong storytelling and facilitation skills, capable of influencing senior stakeholders and leading multidisciplinary workshops
- Bilingual proficiency in Spanish and English, allowing you to conduct research and present findings to a global team
- Proactive and empathetic mindset, featuring high self-awareness and the ability to give and receive respectful feedback
Benefits
- Remote-first culture with flexible working hours to support your work-life balance
- A fast-paced, international environment where your impact is visible from day one
- Opportunities for continuous learning and professional growth within a scaling global leader
Key Skills
About Holafly
During a trip to Thailand, Pedro and Lidia, the founders of Holafly, experienced the frustration of not having an internet connection. Inspired by their own experiences, they came up with a simple but brilliant idea: why not allow travellers to buy data plans for any destination from their home country? Our passion for providing easy and convenient connectivity to travelers around the world drives everything we do. We love our work and we do it with pride. Stay connected wherever you go.
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