Product Designer
Promise đşđ¸ San Francisco, California, United States of America
The Product Designer will lead the transformation of ambiguous problems into intuitive, scalable product experiences, acting as a strategic partner to Engineering, Product, and Deployment Strategists from discovery through shipping. Key duties include shaping design strategy, creating end-to-end designs, rapid prototyping for validation, evolving the design system, and raising the overall quality bar through leadership and mentorship.
Responsibilities
- Shape design strategy for key product investments
- Bring structure to amorphous, cross-cutting problem areas; define product primitives and patterns others can build on
- Design end-to-end experiences
- Create flows, interactions, and high-fidelity UIs that simplify complex, real-world workflows for residents, caseworkers, and operational teams
- Prototype to learn
- Evolve our design systems
Requirements
- 8+ years designing complex, multi-surface digital products
- A portfolio that demonstrates exceptional UI and interaction design
- Systems thinking and experience building/evolving design systems at scale
- Prototyping and research fluencyâfrom framing hypotheses to running lightweight tests and synthesizing evidence
- Storytelling and influenceâclear writing, crisp visuals, and the ability to move a room from ambiguity to alignment
Benefits
- 100% paid health coverage
- Generous PTO and sick leave
- Lunch, snacks, and coffee provided
- Company retreats
- Flexible Hybrid Work
Key Skills
About Promise
Promise provides a modern payment platform built for government. We transformed the inconvenient and time-consuming process of paying down government debt into something that any resident can use. Promise is easy to use on mobile devices, offering all payment methods, in the languages residents speak, and broken down into easier payment plans. We have a team working 24/7 to talk to residents and help them make their payments. This means residents pay off debt faster, the government gets more revenue, and the government works better for everyone. Promise is a financial services technology company. We build payment processing tools and services for government. Our team consists of technology and government experts from companies like Palantir, Stripe, and Google, and has raised over $50M from investors like Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (formerly Sweat Equity Ventures), Howard Schultz, and others.
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