Lead UX Writer - Vice President
Jpmorgan Chase & Co. đŹđ§ London, United Kingdom
The Lead UX Writer will deliver clear, user-focused content for B2B products, simplifying complex technical concepts and developing end-to-end journeys for dedicated product areas. This role involves guiding content integration based on customer insights, managing stakeholders, and leading content governance across Product, Design, and Controls.
Responsibilities
- Deliver clear, user-focused content balancing craft, business impact, quality, and consistency for B2B products
- Simplify complex technical concepts and language for business customers
- Develop and maintain content style guides and system documentation
- Write and shape end-to-end journeys for dedicated product areas
- Guide integration of customer insights and data to enhance user experience
Requirements
- Proven experience in UX writing and content design for customer-facing web applications across devices and platforms
- Strong portfolio demonstrating content design processes, including audits, strategy, and testing
- Ability to synthesize complex technical concepts into clear, accessible language
- Awareness and practical understanding of technologies relevant to digital experiences
- Effective communication of content solutions and strategy across roles and levels
Benefits
- Opportunity to work with a multi-disciplinary team of designers, researchers, product managers, and engineers
- Collaborative and dynamic work environment
- Chance to contribute to creating innovative, industry-leading products and experiences
Key Skills
About Jpmorgan Chase & Co.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutionsâcarrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the worldâs most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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