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Manager, Design Engineering - Packet
Zayo Group 🇺🇸 Tulsa, Oklahoma, United States of America
The manager is responsible for leading a team of design engineers to deliver managed optical or packet services, ensuring projects meet revenue commitment dates and managing team performance against productivity SLAs. This includes tracking implementation orders, organizing the team for strong production levels using metrics, and developing relationships with internal partners to drive timely project delivery.
Responsibilities
- Manage the team to finish projects on or before revenue commitment dates
- Provide regular feedback to employees and management on team priorities and performance
- Manage workload effectively across all team members
- Take part in personnel decisions to include hiring/firing, compensation, and roles/responsibilities
- Track all-in progress implementation orders and their dependencies
- Organize a team to strong production levels using and reporting on metrics and SLAs
- Develop strong and supportive relationships with internal partners to drive delivery of projects on time
- Coach team on project management and ownership of projects
- Hold weekly/daily calls to readout to internal partners on progress of in-flight orders
- Develop efficiencies in process with internal and external partners to improve SLAs
- Design, engineer, and recommend hardware solutions to support network projects in progress as needed
- Serve as network project point-of-contact and escalation
- Interface between equipment vendor(s) and Zayo stakeholders as needed to validate technical specifications, hardware and software interoperability, and hardware delivery timelines
- Facilitate cross-functional communications amongst team members to foster timely resolution of project obstacles
Requirements
- Bachelors' degree in Telecommunications, Electrical Engineering, Computer Science, or a minimum of five (5) years' of relevant telecommunications engineering experience
- Minimum of two (2) years of experience managing technical personnel
- Advanced knowledge of optical fiber technical specifications, testing, and link engineering fundamentals
- Advanced knowledge of DWDM network architectures and signal flow
- Familiarity with telecommunications service protocol structure and testing
- Familiarity with optical transport platforms such as Ciena, Infinera, Nokia, Cisco, ADVA, and Fujitsu
- Familiarity with Metasolve/M6 database
- Understanding of telemetry (DCN) network design, IP subnetting, and routing protocols
- Experience with data center and carrier hotel connectivity and telecommunications facility environments
- MS Office application capabilities required
- Programming/scripting skills preferred
- Excellent written and verbal communication/negotiating skills required
Benefits
- Estimated base salary range: $67,000 - $103,000 USD/annually
- Non-sales roles may be eligible to participate in a discretionary annual incentive plan
- Sales roles may be eligible to participate in a sales incentive plan
- Health insurance
- Life insurance
- Disability retirement plans
- Paid time off
Key Skills
About Zayo Group
For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next. With a network that stretches over 16.8 million fiber miles and spans an impressive 141,000 route miles, Zayo is not just in the business of connectivity – we're in the business of limitless potential. Imagine a world where possibilities are boundless, where businesses can seamlessly bridge the gap between where they are and where they want to be. That's the world we're creating, one fiber mile at a time. Zayo's tailored connectivity and cutting-edge edge solutions are the heartbeat of carriers, cloud pioneers, data centers, educational institutions, and enterprises alike. From the very core to the cloud to the edge, Zayo is there, powering exceptional experiences that redefine what's achievable. So, are you ready to unlock the true power of connection? Embark on this journey with us and discover how Zayo doesn't just connect
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