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Senior Product Designer II, Customer Journey
Hubspot Remote (🇬🇧 London, United Kingdom)
The role involves leading design work across multiple stages of the customer journey, from discovery through launch and iteration, focusing on creating guided, adaptive experiences for activation and value realization. Designers will connect systems and surfaces by designing flows and patterns that ensure continuity across products while collaborating closely with Product Managers, Engineers, and Researchers.
Responsibilities
- Own End-to-End Experiences: Lead design work that spans multiple stages of the customer journey—from discovery through launch and iteration
- Design for Activation and Value: Create guided, adaptive experiences that help customers reach their first meaningful outcomes quickly
- Connect Systems and Surfaces: Design flows, patterns, and frameworks that create continuity across products while maintaining simplicity and clarity
- Partner Across Disciplines: Collaborate closely with Product Managers, Engineers, Researchers, Content Designers, and Data partners
- Use Data to Learn and Iterate: Define success metrics, validate designs with qualitative and quantitative insights, and continuously improve shipped work
- Elevate Craft and Culture: Participate in critique, mentor peers, and help raise the bar for journey-focused design at HubSpot
Requirements
- Proven Product Design Craft: A portfolio demonstrating strong visual design, interaction design, systems thinking, and measurable user or business impact
- Journey-Level Thinking: Experience designing across multi-step flows, lifecycle stages, or interconnected products
- Cross-Functional Collaboration: A track record of partnering effectively with PMs, engineers, and other designers to drive outcomes
- Systems and Scale Mindset: Comfort designing within large platforms where consistency, reuse, and cohesion matter
- Comfort with Ambiguity: Ability to navigate evolving strategy and complex problem spaces with clarity and momentum
- Growth Mindset: Curiosity, openness to feedback, and excitement about learning—especially in AI-powered product environments
Benefits
- Flexible work arrangements: Remote, Flex, or Office
- Opportunities for growth and professional development
- Collaborative and dynamic work environment
- Access to cutting-edge technologies and tools
- Recognition globally for award-winning culture
Key Skills
About Hubspot
HubSpot is a leading agentic customer platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers. HubSpot's award-winning culture has been recognized by Glassdoor, Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code. HubSpot is a flexible company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Amsterdam, Berlin, Bogota, Dublin, G
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