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Senior Product Designer II, Customer Journey
Hubspot Remote (🇮🇪 Ireland)
The role involves leading design work across the entire customer journey, from discovery through launch and iteration, focusing on creating guided, adaptive experiences to help customers achieve outcomes quickly. Designers will also be responsible for connecting systems and surfaces by designing continuity frameworks across products while collaborating closely with cross-disciplinary partners.
Responsibilities
- Own End-to-End Experiences: Lead design work that spans multiple stages of the customer journey—from discovery through launch and iteration
- Design for Activation and Value: Create guided, adaptive experiences that help customers reach their first meaningful outcomes quickly
- Partner Across Disciplines: Collaborate closely with Product Managers, Engineers, Researchers, Content Designers, and Data partners
Requirements
- Proven Product Design Craft: A portfolio demonstrating strong visual design, interaction design, systems thinking, and measurable user or business impact
- Journey-Level Thinking: Experience designing across multi-step flows, lifecycle stages, or interconnected products
- Cross-Functional Collaboration: A track record of partnering effectively with PMs, engineers, and other designers to drive outcomes
Benefits
- Flexible work arrangements, including remote, flex, or office options
- Comprehensive health insurance
- Professional development budget
- Generous leave options
- In-office perks, including free meals and snacks
Key Skills
About Hubspot
HubSpot is a leading agentic customer platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers. HubSpot's award-winning culture has been recognized by Glassdoor, Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code. HubSpot is a flexible company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Amsterdam, Berlin, Bogota, Dublin, G
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