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Senior Product Designer

Absa Group 🇿🇦 Johannesburg, City of Johannesburg Metropolitan Municipality, South Africa

Onsite Full-time Senior

Senior Product Designers solve complex customer and business problems across multiple projects by leveraging their specialized design skills and deep understanding of customer behavior. They are responsible for leading the definition of design approaches, executing high-quality designs within their discipline, and ensuring alignment with established standards.

Responsibilities

  • Engage with Design Project Lead and Director to unpack complex problems and define clear customer-focused problem statements
  • Lead the team in defining an approach as well as clear scope, outputs, and milestones for specific discipline
  • Distill complex concepts and present them back to business in a way that addresses the customer need
  • Day-to-day execution of high-quality designs that solve for one complex or several customer problem/s
  • Create the optimal solution for the customer needs, driving an approach of continuous improvement by testing, learning, and iterating on the solution

Requirements

  • Matric (Mandatory)
  • Degree or diploma in a Design discipline (NQF level 7)
  • Minimum of 8 years of technical design experience or customer-focused experience at scale
  • Track record of delivering complex, high-quality design projects, with strong customer and business impact
  • Two years of experience conducting audience and usability research

Benefits

  • Opportunity to be part of a growth journey and shape the company's destiny
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities

Key Skills

Advanced understanding of Product or Service design Thought leadership and advanced abilities in user experience design, user interface design, service design, customer research, prototype engineering, or content strategy Problem-solving skills – ability to work tirelessly and think creatively to find solutions to complex problems Literacy of design tools specific to discipline Advanced understanding of the importance of data and insight in defining solutions and ability to use data to influence and drive decision-making Awareness of new and emerging design trends and patterns in specific design discipline Ability to provide creative and innovative ideas and concepts to push the thinking on customer experience Delivering results and meeting customer and business expectations Meticulous attention to detail Great communicator with strong written and verbal communication skills Upholding standards by creating and embedding principles and values Continuous learning and researching to develop core expertise Ability to work within a team

About Absa Group

Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.

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