UX Researcher
Kubra 🇺🇸 Tempe, Arizona, United States of America
The UX Researcher will conduct exceptional user experience research, providing high-quality insights to discover, innovate, and validate ideas through collaboration with cross-functional teams. This involves planning and executing mixed-methods research, translating findings into actionable recommendations, and advocating for user-centered design.
Responsibilities
- Conduct exceptional user experience research and provide high-quality insights to help discover, innovate, identify, and validate ideas through collaboration
- Work closely with cross-functional teams to gather requirements, recruit for and conduct mixed-methods research methodologies, and communicate findings to the stakeholders
- Translate findings into actionable recommendations and advocate research findings to diverse audiences via presentations or async documentation
- Advocate for user-centered design, aligning design decisions with user needs and business goals
- Actively contribute to the optimization of UX research processes and workflows to improve research efficiency
- Collaborate with Product Design, Product, and Development to identify and prioritize research opportunities
- Plan and execute mixed methods user-centered research, including generative interviews, concept-testing, surveys, evaluative unmoderated studies, and usability testing
- Communicate results, translating findings into actionable recommendations and advocating research findings to diverse audiences through written and oral presentations
- Actively participate in projects and recurring team meetings
Requirements
- 2+ years of professional experience in mixed-methods user-centered research
- Familiarity with the technology industry and UX research trends
- Experience in in-depth 1:1 interviews, concept-testing, evaluative unmoderated studies, usability testing, surveys, user personas, journey mapping, and analytics tools
Benefits
- Competitive pay with annual performance-based bonuses
- 401(k) plan featuring company matching
- Comprehensive medical, dental, and vision coverage, plus HSA and FSA options
- Paid vacation and sick days — and a paid day off for your birthday
- Two paid volunteer days to give back to your community
- Free access to LinkedIn Learning and our education reimbursement program
- Free premium Headspace membership
- On-site fitness center (Tempe office only)
- Fully stocked refreshment stations with complimentary drinks and snacks
- Exclusive perks with access to 'Tickets at Work' discounts and memberships
Key Skills
About Kubra
KUBRA provides customer experience management solutions to some of North America's largest utility, government, and insurance entities. Our extensive portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than two billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation. Job Recruitment Scams Warning: It has been brought to our attention that there have been instances of fraudulent job offers purporting to be from KUBRA. Learn more: https://www.kubra.com/job-recruitment-scams-warning.
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