Red Amigo Dal S.a.p.i. Of C.v. S.o.f.o.m. E.n.r logo

UX Researcher

Red Amigo Dal S.a.p.i. Of C.v. S.o.f.o.m. E.n.r 🇲🇽 Mexico City, Mexico

Hybrid Full-time Experienced

Design and execute a sustainable SME user research system to generate deep insights into their financial behavior, translating these findings into clear and actionable deliverables. Collaborate across product, design, marketing, sales, and customer success teams to validate hypotheses and ensure strategic decisions integrate the customer's voice.

Responsibilities

  • Design and execute user research studies
  • Collaborate with key areas to validate hypotheses and reduce development risks
  • Transform insights into actionable recommendations
  • Structurize and scale research processes

Requirements

  • Degree in Psychology, Sociology, or Anthropology
  • Experience in user research, preferably in Fintech or digital banking
  • Knowledge of qualitative and quantitative methodologies
  • Proficiency with research tools like Maze, Dovetail, or similar
  • Familiarity with collaboration tools like Figma, Miro, Notion

Benefits

  • Dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • Competitive compensation package
  • Attractive benefits

Key Skills

User research Qualitative methodologies Quantitative methodologies User-centered design Research tools Collaboration tools Data analysis Insight generation Communication Stakeholder management

About Red Amigo Dal S.a.p.i. Of C.v. S.o.f.o.m. E.n.r

Konfío is one of the 250 Top Fintechs in the world, according to CB Insights. We are the largest online lending platform for Small and Medium Businesses in Mexico. We help these companies to achieve economic growth through the access of credit solutions with a proprietary algorithm that combines data and technology to measure creditworthiness in a matter of minutes. In the age of digital data, cloud computing and artificial intelligence, we are moving far beyond lending, to create an array of services, tools and platforms that can help all types of businesses to understand and cease their growth opportunities and to accelerate their workforce so they can compete and respond to the ever changing economic landscapes. In Konfío, we believe every business man and woman possesses a super power that can help communities, cities and entire families to thrive and achieve a prosperous life. Our main mission is make them unstoppable so no matter how big the dream is they can achieve it.

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