Senior UX Researcher I

This role involves leading the understanding of user behaviors, needs, and motivations to set the direction for UX Research across a business or product line, while also supporting the team through mentoring fellow researchers. Responsibilities include focusing on customer needs, applying creative problem solving, leading user-centered design through diverse research techniques, and using data-driven analysis to inform strategy.

Responsibilities

• Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors
• Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions
• Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity
• Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making
• Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams

Requirements

• Deep understanding of UX research best practices and tools
• Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics
• Build strong relationships across teams and functions, fostering collaboration in research and design efforts
• Bachelor's or Master's degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc.) is preferred, but not required

Benefits

• Health care plans and benefits
• Modern Family Benefits, including maternity, paternity, adoption and surrogacy
• Life assurance and accident policies
• Comprehensive pension and retirement plans
• Access to learning and development resources

Key Skills